What's more, despite her extreme efforts, she's still locked out of her account even after sending over her new ID to Facebook.
然而,盡管杰瑪費盡心思,在將自己的新身份信息發給臉書后,她的賬戶還是凍結狀態.
Jemma, who's single, said: "I know I've been a completely moron, but Facebook are being ridiculous. I've been locked out of my account for five weeks now and have lost all of my photos, messages and precious memories.
至今單身的杰瑪說道："我知道自己就是個十足的傻子,但臉書也實在荒唐.我的賬戶都被封了5周了,里面所有的照片、信息還有珍貴的記憶都不復存在了."
"So many people set up accounts in fake names so random people can't add them or so they don't have to awkwardly decline requests from people they know but don't want to be 'friends' with.
"現在很多人的賬戶名都是假的,以防止被隨便某個人添加好友,也免去拒絕那些雖然認識卻不想加為自己好友的人的尷尬."
"But Facebook have been over the top, they should be able to tell it's a genuine account but just under a fake name, I can't believe I am being punished like this."
"但是臉書實在太過分了,他們應當能夠辨別出這是個用假名字注冊的真實賬戶.我無法相信自己會遭到這樣的懲罰."
Poor Jemma has even had to order bank cards and a driving license with her new name on them.
可憐的杰瑪甚至不得不更換了寫有新名字的銀行卡和駕照.
Despite sending the documents over to Facebook, she has only received automated responses saying they will 'look into' her problem.
雖然發了那么多證明材料給臉書,她得到的依舊是自動回復,說他們會"調查"這件事情.
She said: "I can't believe I'm stuck with this stupid name and I still can't get into my Facebook.
她還說："我迫不得已換成這個愚蠢的名字,但還是無法登陸臉書,簡直難以置信."
"It's hard to speak to a human being as well, all I get is computerised messages back, it's so frustrating."想要得到他們的人工回復比登天還難,只有系統的自動回復,太令人失望了."
"It's ludicrous and I am embarrassed to tell people what has happened.
"整件事太荒謬了,我都不好意思告訴別人事情的來龍去脈."
"What if a victim of abuse wants to have Facebook but doesn't want people to find her, so sets it up with a pseudonym? Facebook have too much power and it's actually quite scary."
"要是一名虐待受害者想要注冊臉書同時又不想別人發現,因此用了假名注冊賬戶呢？臉書的權力太大了,實際上,這相當恐怖."
Commenting on the news, a Facebook spokesperson said: "Facebook asks people to use their authentic names, as we believe this makes people more accountable for what they say. In this instance we made a mistake but we reactivated the account last week. We apologise for any inconvenience that this caused."
針對上述新聞報道,一名臉書發言人表示,"臉書要求大家使用真實姓名注冊登陸,因為我們相信這樣能使大家的言論更加可信.在馮•拉拉女士這件事上我們有錯,不過上周我們已經重新激活了該賬戶.我們為此事帶來的種種不便深表歉意."
