Employees of China Southern Airlines help passengers use the airline's online seat selection service. (Photo provided to China Daily)
Digitalization improving operational efficiency, upgrading services and reshaping industry development models
China's civil aviation industry is accelerating its advance into the digital era.
Already this year, China Southern Airlines has started online seat selection services for all domestic flights, as well as paperless e-boarding passes. As well as offering more convenience for passengers, the move is also a response to environmentally friendly travel initiatives.
In the first week after the services were offered, about 75 percent of passengers on its domestic routes opted to select their seats via digital devices, said China Southern.
Based in Guangzhou, Guangdong province, China Southern operates the largest fleet in Asia and the third-largest worldwide. In 2018, it recorded 139 million passenger journeys.
China Southern e-Travel, its mobile app, is part of the airline's digital strategy, which combines mobile internet functionality with all its services, consolidating resources for air travel and tourism, and offering one-stop shopping and door-to-door services for customers.
Cathay Pacific and Cathay Dragon have also had paperless services on their 15 daily flights between Shanghai and Hong Kong since Oct 29, 2018. Passengers can enjoy easier and more flexible digital services including booking, paying, check-in and boarding.
"The global aviation industry is at a crucial point. It is transitioning from an increment-driven market to one in which greater value and opportunities are being extracted from the existing market. And digitalization presents a crucial opportunity for China," said Yu Zhanfu, partner and vice-president for China at consultancy Roland Berger.
Rising cost pressures and safety concerns are affecting the aviation industry worldwide. Digitalization is seen as key to improving operational efficiency, upgrading services, and reshaping development models, Yu said.
"It is widely recognized that digitalization is a new value-growth point. Alongside dramatic growth in China's civil aviation sector, the authorities, domestic aviation manufacturers and technological giants are all eyeing digitalization," said Xu Jun, vice-president of Asia-Pacific original equipment manufacturers at Honeywell Aerospace.
In January 2018, the Civil Aviation Administration of China issued its assessment guidelines on personal electronic devices. It was seen as an impetus to reshape the cabin experience with in-flight internet.
Since then, domestic airlines have been relaxing their restrictions on in-flight mobile device usage and major domestic aviation manufacturers have been embracing the digital era.
At the 2018 China Airshow, Hainan Airlines announced a partnership with Honeywell that would see Honeywell's supply auxiliary power units and aftermarket support to the airline's fleet, including its GoDirect connected maintenance services, a predictive technology based primarily on data.
The aviation industry has an extremely long value chain covering research, development, operation and maintenance, each of which has significant added value and constantly generates enormous amounts of data, according to Xu.
Digitalization is inevitable for aircraft manufacturers and systems vendors, Xu said. In the design phase, digital systems and methods are increasingly applied, significantly enhancing the efficiency of design, research, development and testing while reducing costs.
